Terms and conditions

1. Who we are

KeepsPosted is provided by [legal entity name], [registered address] (“KeepsPosted”, “we”, “us”). These terms are an agreement between us and the person or business that creates a KeepsPosted account (“you”).

2. The service

KeepsPosted helps you plan, draft, get approval for and publish social media posts for the brands you manage. It builds an editable playbook for each brand, suggests posts, drafts captions, shares approval links with your clients, and schedules and publishes approved posts to connected Instagram professional accounts and Facebook Pages.

Features may change as the product develops. We will tell you before removing something that materially affects a paid plan.

3. Your account and team

You must give accurate information and keep your sign-in secure. You are responsible for what happens in your workspace, including actions by collaborators you invite.

Your clients are not users of the service. They act through links you send them (for example to approve posts or upload photos), and you are responsible for sending those links to the right people.

4. Your clients’ content and accounts

You confirm that you have permission from each brand you manage to use its posts, photos, names, facts and logos in KeepsPosted, and to connect and publish to its social accounts.

You must not upload content that you do not have the right to use, or that identifies people who have not agreed to appear in it.

5. AI-assisted drafts

KeepsPosted uses AI models to build playbooks and to draft ideas, captions and alt text. AI output can be wrong or incomplete. You are responsible for reviewing drafts before they are approved and scheduled.

Posts are only scheduled after approval. You remain responsible for the content you publish through the service.

6. Publishing

Publishing depends on Meta’s platforms and on our publishing partners. We work to publish approved posts on time and record what happened, but we cannot guarantee that a third-party platform will accept or display a post. If an outcome is unclear, we flag it rather than posting again automatically.

7. Plans, billing and cancellation

Paid plans are billed monthly or yearly in advance. Plan limits (brands, content items and connected accounts) and add-ons are shown on the pricing page. Content-item allowances reset monthly on both billing options.

You can cancel at any time. Your plan stays active until the end of the period you have paid for. [Refund policy to be confirmed.] We will give you notice before changing the price of your plan.

[Payment processor and merchant-of-record details to be confirmed.]

8. Acceptable use

Do not use KeepsPosted to publish spam, fake reviews or testimonials, misleading claims, or content that breaks the law or the rules of Instagram and Facebook. Do not try to access other customers’ data or disrupt the service.

9. Ownership

You and your clients keep ownership of your content. You give us permission to store and process it only to provide the service to you. We own the KeepsPosted software and brand.

10. Suspension and termination

We may suspend or close accounts that break these terms or put other customers or platforms at risk. If you close your account, we stop scheduled jobs and delete your data as described in our privacy policy.

11. Liability

[Limitation of liability and warranty wording to be drafted by counsel for the governing jurisdiction.]

12. Changes and contact

We may update these terms as the product changes and will notify account owners of material changes. Questions: hello@keepsposted.com.